11 August 2024 Discover what an OMS system must have to ensure efficient order management and increase your business success. The consumer landscape has undergone significant changes in recent years. With greater internet accessibility, the growth of marketplaces, and increased user trust, online shopping has become increasingly popular. Among these evolutions, hybrid consumption options have gained importance, such as online purchase with in-store pickup, in-store trial and online purchase, or in-store purchase with home delivery. To respond to this trend, it is essential to integrate all business channels and systems (sales, management, and transportation). This is only possible with a highly efficient order management system (OMS). In this scenario, it’s important to know where your company stands. Is it following market trends or losing ground to the competition? In this article, we explore the main requirements that an OMS system must have to meet market needs, offer an integrated and personalized service, and ensure business success. Why choose a quality OMS system? Imagine this situation: a customer decides to purchase a wine online through one of the marketplaces used by your company but wants to pick it up in-store. Tracking information from different sales channels and centralizing orders to manage them accurately would be practically impossible manually, right? A quality OMS system automatically records all relevant information, organizes stock, orchestrates orders, selects the most suitable delivery method, and follows the process until delivery to the customer. This integration allows companies to offer excellent service, regardless of the chosen sales channel. What features should a good OMS system have? To achieve excellent results and outperform the competition, an OMS system must have these essential features: 1. Integration with management systems An OMS must integrate with business systems like ERP, WMS, and TMS. Integration with the WMS ensures an always up-to-date and accurate inventory. Furthermore, the OMS must synchronize with payment systems, e-commerce platforms, and transportation systems to optimize every phase of the sales and delivery process. 2. Multichannel management A good OMS must manage different sales channels, such as physical stores, e-commerce, marketplaces, and mobile apps, ensuring a consistent and synchronized customer experience. 3. Order visibility and centralization The OMS must centralize all orders and offer a complete view of activities, with up-to-date information on order status, payments, and shipments, to reduce errors and improve management. 4. Scalability An OMS must grow with the company, adapting to ever-increasing order volumes without compromising operational efficiency. 5. Forecasting and report management The system must generate detailed reports to analyze key metrics, identify trends, and support strategic decisions, helping to plan promotions and optimize inventory. 6. Process automation By automating activities such as label generation, stock updates, and order tracking, the OMS reduces manual work, optimizing time and resources. Choose a comprehensive OMS system for your company A comprehensive OMS allows you to manage every aspect of the sales process, offering control, integration, and scalability. Invest in an OMS system that meets customer expectations and positions you for success in an increasingly competitive market. What should a good OMS system have? Deagor WMS per ecommerce può aiutarti!