Every tool you need for efficient and centralized management, from order receipt to shipping, all in one platform.
With Deagor WMS, you can monitor the status of your shipments in real-time and offer your customers constant and personalized communication thanks to the Track & Trace and Email Marketing feature. Every stage of the shipment is monitored and recorded, from the creation of the label to final delivery, allowing you to identify any delivery issues, such as deposit holds or address errors, and manage them promptly. Thanks to the Follow-up email function, you can send automatic updates to customers at every change in the shipment status, thus improving their experience and reducing support requests. Each shipment is accompanied by an external tracking link that can be integrated into your website for direct viewing by the customer.
The Track & Trace and Email Marketing features in Deagor WMS allow you to manage communication in an automated way, with customizable rules for sending notifications and professional email templates. The ability to configure follow-up emails allows you to inform customers throughout the delivery process, increasing trust and transparency of the service. After delivery, Deagor WMS offers the possibility to send additional thank-you emails, feedback requests, and special promotions, turning follow-up into a marketing tool. Post-sale communication management keeps customers updated, increases satisfaction, and builds a lasting relationship, promoting loyalty and cross-selling opportunities.
The Track & Trace Couriers functionality of Deagor WMS offers complete visibility on all shipments in transit, allowing you to monitor in real-time the route of each package until delivery. This feature allows you to track shipments from warehouse departure to destination arrival, with constant updates on progress. Through a centralized dashboard, you can check shipments already delivered, those in transit, and those with issues, such as undeliverable recipients or address changes. This total visibility allows you to quickly react to any problems, ensuring a smooth delivery process.
Thanks to Track & Trace Couriers, Deagor WMS simplifies customer service management, reducing support requests for tracking information. With an external tracking link for each shipment, customers can independently monitor the status of their orders, reducing the workload on customer service and increasing transparency. The integration of a tracking widget directly on your website also allows customers to independently view the delivery progress, improving their experience and increasing their trust in the service.
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The FollowUp Email function in Deagor WMS allows you to automate post-sale communications with customers, keeping them informed about every stage of the delivery. Each update email is sent automatically with every change in the shipment status, reducing support requests and increasing customer satisfaction. Thanks to customized configuration, it is possible to send timely and professional messages, informing the customer of the order’s progress and thus offering a transparent and reliable customer experience.
The FollowUp Email function includes advanced rules for managing notifications, such as automatic sending at the time of departure, in case of delays, or for delivery confirmation. After the shipment is completed, it is possible to send thank-you emails and feedback requests to further improve the service. Deagor WMS thus allows you to turn follow-up emails into a strategic communication channel, increasing loyalty and offering impeccable post-sale service.
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With the Email Templates feature of Deagor WMS, you can create and customize templates for every stage of the purchase process, from order confirmation to final delivery. Personalizing email templates allows you to maintain consistent communication with the brand, ensuring the customer a professional and well-curated experience in every interaction. Each template can be personalized with specific customer details and order information, improving communication effectiveness and increasing trust in the service.
The configuration of Email Templates is simple and flexible, allowing you to modify messages based on different events in the logistics flow. This functionality offers a wide range of options, such as automatic sending of order confirmations, progress updates, and delivery notifications. Templates can also be updated to include post-sale promotions, feedback requests, and useful customer information, improving the overall experience and keeping communication always active.
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The Return and RMA Templates feature of Deagor WMS simplifies the management of return requests, offering customers clear and guided communication for every step of the return process. Thanks to dedicated email templates, you can send detailed instructions on how to proceed with the return or authorization request (RMA), ensuring that each customer receives precise support and guidance. These templates can include details on the shipping address, timelines, and refund methods, improving the efficiency of the return process.
With Return and RMA Templates, Deagor WMS allows you to maintain transparent and professional communication throughout the entire return process, increasing customer satisfaction and reducing management times. The ability to customize templates based on company needs or types of returned products makes return management simple and organized, improving customer service effectiveness and strengthening customer trust in the post-sale service.
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