Returns and RMA is the feature of Deagor WMS that simplifies and optimizes the management of return requests and RMA (Return Merchandise Authorization) approvals, making the process faster and more transparent. With this function, you can define custom return rules, adapting them to the specific needs of your customers and products. Deagor allows you to establish automated approval criteria, eliminating manual steps and improving the overall efficiency of return operations.
Thanks to the advanced management of Returns and RMA, the system offers a clear and centralized view of each request, from the moment it is submitted until the process is closed. This simplified approach allows you to provide the customer with constant updates and manage each case with maximum precision, improving the customer experience and reducing waiting times. With customizable approval rules and complete control over each phase, Deagor WMS makes return management a smooth and well-organized process, supporting more effective logistics and always maintaining high levels of customer satisfaction.
The management of Returns and RMA with Deagor is designed to offer a smooth and fully automated experience, making it simple and intuitive to control all return or replacement requests. Thanks to a user-friendly interface, you can view and manage return requests for each individual order, monitor precise statistics on the total returns, and immediately identify if a customer has initiated an RMA process. This advanced system allows you to configure additional fields and customize pre-return creation questions based on the product type, so you can obtain all the necessary information directly from the customer. With Deagor, return parameters can be defined in detail to offer customers fast and accurate support service, ensuring a structured and standardized process.
Deagor also allows you to set automatic approval rules for returns and RMAs, configuring specific criteria that allow you to accept or reject requests based on the responses provided by the customer. Return or RMA requests can be created by customers through an HTML widget that can be directly integrated on your site or managed manually through the Deagor interface, ensuring total customization and adaptability of the process. This system makes it possible to maintain a complete history of requests, monitor return statistics, and quickly respond to customer needs, improving service quality and facilitating return logistics for effective and uninterrupted management.
Automate the import of orders from CMS and marketplaces, keeping all channels synchronized and centralized for effortless order management.
Discover Import Orders from CMS
Organize and monitor every aspect of orders with advanced features that facilitate control and management of all phases up to delivery.
Discover Advanced Order Management
Automatically synchronize the product catalog from CMS and marketplaces, ensuring updated information on the availability and features of your items.
Discover Import Products from CMS
Centralize customer information for a complete and organized view, facilitating quick and personalized assistance at every stage of the order.
Discover Customer Management
Centralize and simplify order management through automatic import from CMS and marketplaces. Manage advanced orders, returns, and RMA requests, synchronize products, and organize customer information, all from a single intuitive platform.
Discover Order Management
Deagor offers an intuitive interface that allows you to easily manage return and RMA requests. You can view requests for each order, monitor overall return statistics, and access a detailed history of requests, ensuring complete and centralized management.
Yes, with Deagor you can configure custom questions based on the products in the order, allowing you to gather precise information from the customer before starting the return or RMA process. This allows you to automate the process and manage returns accurately.
Yes, Deagor allows you to set automatic approval rules, accepting or rejecting return or RMA requests based on the customer’s responses. These customizable rules simplify the process, reducing manual intervention and improving management speed.
Of course! Deagor allows you to add an HTML widget directly to your site, allowing customers to create return and RMA requests independently. This feature improves the customer experience and simplifies the request flow.
With Deagor, you have access to a monitoring tool that allows you to analyze return statistics, tracking the number of requests and reasons. This gives you a clear view of trends and helps improve post-sale service.
Yes, Deagor keeps a complete history of all return and RMA requests, allowing you to access the details of each return at any time. This facilitates customer service management and helps analyze the reasons for returns to improve product and service quality.
Absolutely. Deagor centralizes all return requests from various online sales channels, allowing you to manage each request on a single platform. This makes return management simpler and more efficient, regardless of the sales channel.
Yes, Deagor allows you to view in the Orders section if a customer has initiated a return or RMA request. This provides a complete overview of the status of each order, improving organization and request management.
Questo sito web utilizza i cookie
Utilizziamo i cookie per personalizzare contenuti ed annunci, per fornire funzionalità dei social media e per analizzare il nostro traffico. Condividiamo inoltre informazioni sul modo in cui utilizza il nostro sito con i nostri partner che si occupano di analisi dei dati web, pubblicità e social media, i quali potrebbero combinarle con altre informazioni che ha fornito loro o che hanno raccolto dal suo utilizzo dei loro servizi. Acconsenta ai nostri cookie se continua ad utilizzare il nostro sito web. Cookie policy