The FollowUp Email function in Deagor WMS allows you to automate post-sale communications with customers, keeping them informed at every stage of delivery. Each update email is automatically sent at every change of the shipment status, reducing support requests and increasing customer satisfaction. Thanks to the customized configuration, you can send timely and professional messages, informing the customer of the order progress and thus offering a transparent and reliable customer experience.
The FollowUp Email function includes advanced rules to manage notifications, such as automatic sending at departure, in case of delays, or for delivery confirmation. After the shipment is completed, you can send thank you emails and feedback requests to further improve the service. Deagor WMS thus allows you to transform follow-up emails into a strategic communication channel, increasing loyalty and offering impeccable post-sale service.
The FollowUp Email function of Deagor WMS allows you to maintain constant communication with your customers, updating them on every stage of their order and offering a seamless shopping experience. Through automatic notifications, Deagor sends update emails at every status change, such as order confirmation, preparation, shipment, and delivery. This system not only keeps customers informed but also reduces the load of requests on customer service, providing all the information directly in the customer’s inbox. Thanks to an intuitive interface, you can customize messages to fit your brand and customer needs, ensuring precise and professional communication.
In addition to status updates, FollowUp Email offers you the possibility to send post-delivery emails to collect feedback, propose special promotions, or request reviews on purchased products. These post-purchase follow-ups help strengthen the relationship with the customer, increasing loyalty and opening opportunities for cross-selling and upselling. Deagor WMS also supports customized sending rules, so you can schedule tailored emails for specific customer categories or based on purchasing habits. With the FollowUp Email function, you ensure automated and engaging communication that supports the entire purchase journey and promotes greater customer satisfaction.
Track shipments in real-time thanks to the Track & Trace function, offering total visibility on the package’s journey until delivery.
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Customize email templates to suit every stage of the purchase process, from order confirmation to delivery, offering a professional and consistent customer experience.
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Smoothly manage return and RMA requests with dedicated email templates, ensuring customers a clear and quick process for every type of return.
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Monitor shipments in real-time with courier Track & Trace and keep customers updated via follow-up emails. Customize email templates for every order stage and manage returns and RMA with ad hoc automatic communications.
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The FollowUp Email function allows you to send automatic updates to customers at every order status change, such as order confirmation, preparation, shipment, and delivery. Additionally, it enables sending post-sale follow-ups to collect feedback or propose special promotions, keeping the customer always informed and improving the shopping experience.
Yes, Deagor WMS offers an intuitive interface to customize follow-up emails, allowing you to adapt messages to your brand’s tone and style. You can insert logos, colors, and specific content to enhance brand consistency and recognition in every communication.
Automatic update sending reduces the number of customer service requests, keeping customers informed about the order status without needing assistance. This continuous communication increases customer trust and satisfaction, improving customer service efficiency.
Absolutely. With FollowUp Email, you can configure the automatic sending of thank you emails or feedback requests once the delivery is completed. This allows you to gather opinions on the service and products, while keeping the customer engaged even after the purchase.
Yes, Deagor WMS allows you to configure promotional or special offer emails to be sent automatically, based on specific events or post-purchase timings. This enables upselling and cross-selling opportunities, helping to retain the customer and increase sales.
Certainly, Deagor WMS offers advanced sending rules that you can configure based on customer or product needs. This allows you to segment communications and send specific messages for order types, product categories, or customer purchasing habits.
FollowUp Email keeps the customer informed and engaged even after the purchase, increasing trust and satisfaction. Post-sale follow-up emails help consolidate the relationship, encouraging customers to return for future purchases, and improve brand reputation through transparency and constant communication.
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