13 September 2022 Discover tips to achieve high logistical performance, reduce costs, and increase the level of service offered to your customers. Logistical performance plays an extremely important role in the success of industries, retail companies, distributors, and, most importantly, companies working with e-commerce and omnichannel. With the great need for differentiation through offering a unique customer experience, today, more than investing in sales channels, support, competitive pricing, or product diversification, it is essential to prioritize processes that directly impact the service offered to buyers. For example, if an online store does not meet deadlines or if the physical store has empty shelves, it is very likely that the company’s reputation will suffer a decline. And what’s worse: errors like these can represent the beginning of a company’s failure because competitors are racing to offer high-level service. How can these failures be avoided, then? The answer lies in the continuous qualification of logistics. High-Performance Logistics: A Macro Perspective In addition to the increase in customer demands and competitiveness, there is internal pressure on companies to reduce costs and eliminate errors. This means that when talking about high logistical performance, one must consider both the internal and external contexts of the warehouse. It is important to improve the service offered to the customer but also to balance costs. Therefore, optimization must take on a macro perspective. In this text, we will share 6 tips that will help you increase your company’s logistical performance. You will notice that the recommendations include efficient supply chain management and also the pursuit of effective processes. The proposed adjustments can take your business to another level, also influencing profitability. If you are seeking success, follow the tips below! 1 – Have good planning and well-defined goals You have probably heard the expression: “if you don’t know where you’re going, any road will do.” The phrase, immortalized by Lewis Carroll in the work “Alice in Wonderland,” carries a lesson that can also be applied in the business world. To achieve the desired success, it is necessary to have well-defined goals and objectives so that you can outline the best path to reach them. The first thing to do is to have a comprehensive plan for your supply chain. It is necessary to organize processes, manage deadlines, establish parameters for the receipt of goods, internal movements, shipments, and inventory, review routes, define the KPIs that will be evaluated, among other actions that will give you a general overview of what you need to adapt for the goals to be achieved. It is necessary to keep in mind that processes must follow a continuous flow and be aligned with predefined deadlines and requirements. By evaluating the details of each phase of the logistical operation, it becomes much easier to identify bottlenecks and pinpoint activities. 2 – Train and motivate your team For your planning to be successfully executed, you will depend on the commitment of your workforce. This brings us to another factor to consider for achieving high logistical performance: staff training associated with good human resources management. The team must be well-versed in logistical processes and company rules. Additionally, employees must be trained to perform tasks well, especially when it comes to handling products, fulfilling orders, and managing information. Human resources must play an active and positive role. Similarly, working on internal communication and participatory management, open to feedback and always motivating teams, makes a big difference. 3 – Invest in technology It is not possible to talk about good logistical performance without including technology. Manual processes tend to be less precise and slower. Moreover, they can lead to errors that compromise service quality. Investing in technology means adopting management and control systems for logistical operations. These can include warehouse management software, tracking systems, automation solutions, and much more. Logistical Performance: The Secret to Success Deagor WMS per ecommerce può aiutarti!