2 April 2023 Do you have questions about the OMS system, its functions, and whether you should implement the software in your warehouse? We answer the most common questions that arise during our negotiations to help you better understand the system and its benefits. Companies face great challenges every day, whether in the intense search for better sales strategies, growth and increasing their authority, improving the internal structure capable of simplifying operations, the team, and productivity, or even finding ways to adapt to the market that has never required changes related to consumer demands so quickly. Like 100% online companies, retail managers working in an omnichannel business also feel the need to create perfect shopping experiences, and all of this has one goal: to ensure customer loyalty and satisfaction, given that competition is high and the ways in which products are sent and received have become decisive factors at the time of purchase. Buying is no longer just a simple action verb. Today, it is possible to observe different consumer behavior that does not follow the linear flow of previous decades. A potential customer searches for similar products, compares prices, delivery conditions, and shipping costs, researches the reputation of a company or brand, visits its different sales channels, and then decides to make a purchase. And it doesn’t end there: many already opt for hybrid purchases based on their preferences and advantages, such as placing orders on virtual channels and picking up products in physical stores to save on shipping costs or even making the purchase in person and receiving it at home to save time or transportation. This is the challenge of the new consumer market: adaptation. To meet demands, align expectations, keep up with technologies, remain competitive, and succeed in the omnichannel universe safely in search of growth, authority, and profitability, companies invest in order management systems capable of acquiring, tracking, integrating, and fulfilling orders through two or more sales channels. Investing and closely monitoring order management is the practical and safest way to resolve delivery delays, order errors, problems, complaints, and dissatisfaction from the end consumer, as order management controls the entire path of an order, from checkout, through the entire warehouse, product separation, control, and shipping. Order management software, like the OMS system, represents a simplified and optimized way to apply technology in warehouses, to make the entire aforementioned order shipping flow integrated, improving the consumer experience and offering differentiated and personalized services. Despite being widely used by managers seeking growth in their companies, there are still frequent questions about the OMS system, its operation, main advantages, and applicability, which is why we have separated the recurring questions we receive from our clients and partners before hiring one. the order management software for your company. Shall we go? 1. What is an OMS system? The OMS (Order Management System) is software developed for order management within a warehouse. This tool allows logistics managers to keep track of all information related to order processing and shipping, meaning it is possible to monitor sales made, item separation processes, control, inventory management, shipping to the recipient, and post-sale. Regarding order management, there have been no radical changes concerning operations, however, today more than ever, customers desire agility in fulfilling their requests. And, for this, it is important to have a dynamic system like OMS, which takes into account all stages of fulfillment, including tracking and service. The OMS system helps accelerate task execution and avoids communication failures and shipping errors. Therefore, the software ensures that orders are delivered as expected, with fast shipping, transparency in information exchange, and maintaining customer satisfaction. 2. What is an OMS system used for? The OMS system is a versatile tool, capable of monitoring the various stages involved in an order’s journey, such as making purchases, monitoring sales channels, product information, inventory levels, separation, packaging, processing, shipping… All this automation avoids human errors and ensures greater accuracy in the workflow, so an OMS system helps to: âś“ Automate and control orders âś“ End-to-end monitoring and interconnection of sectors âś“ Monitor information in one place âś“ Optimize reverse logistics 3. How does an OMS system work in practice? In practice and in the day-to-day management of your warehouse, the operation of an OMS system is simple! The software can be integrated with existing management systems in your supply chain, as well as with the markets where your business is located. All access to the OMS is done through computers and online tools, interconnecting your team’s processes, optimizing time, manual work, and avoiding possible route errors during order processing. The OMS system operates to: – Monitor orders and online payments. – Provide managers with billing and payment processing information quickly and efficiently. – Monitor the entire order journey, from the purchase made by a customer, separation, control, shipping, and receiving. – Provide the team and logistics managers with important information, data, and analyses on orders, creating greater visibility and strategic opportunities. – Optimize order delivery times by forwarding them to the distribution center or warehouse closest to the consumer. – Predict inventory levels to avoid problems with missing items in stock. – Offer buyers a way to track their orders online, make hybrid purchases, and integrate multichannel sales. 4. What are the main advantages? As we have seen in the previous questions, there are many practical features offered by the OMS system when it comes to optimizing order monitoring and processing in your company. It is also possible to understand that the software is the fundamental technological path to achieving better results and growing your business. In the topics, we have the main advantages that the OMS system can provide: – Greater inventory control and stock accuracy. – Increased speed in picking, packing, and shipping. – Reduction of human errors, reduction of downtime, and optimization of task execution times. – Prevention of stockouts and inventory excesses. – Optimization and better management of reverse logistics. – Real-time activity monitoring. – Consultation of information, data, and advanced analyses according to the operational history. – Reduction of operational costs related to the shipping and receiving process. – Greater customer satisfaction. 5. Does my company need an OMS system? If your company wants to reach broader markets, increase productivity, competitiveness, and create differentiated experiences for your customers to retain them, the answer is yes, you need an operational OMS system in your supply chain. Through visibility of processes and order-related information, elimination of manual activities, and simplification of fulfillment management, you ensure faster deliveries and higher quality services for your consumers. Additionally, a fully integrated OMS system with your customer service and relationship platform offers greater security in order tracking, agility in problem resolution, and execution of exchanges and returns in record time. What is the result? Secure and satisfied customers and the biggest advocates of your company and brand. Once your company is able to efficiently manage and meet market expectations, it will consequently gain greater visibility, authority in its niche, and become a model company. 6. How to choose an OMS system? To choose the most suitable OMS system for your business, it is important to understand that there are different OMS models on the market. Therefore, it is necessary to investigate your preferences and adapt them to the reality, functionality, and particularities of your company. To achieve this, some considerations are important: âś“ Identify your priorities and needs âś“ Have clear and realistic goals âś“ Request quotes, proposals, and conduct negotiations By identifying improvement points, you will have greater security in realizing budgets with partner companies, presenting your goals, understanding the strategy that each software offers to help correct current problems, and in the short, medium, and long-term projections of your results. Be available to participate in meetings and demonstrations provided by companies, clarify your main doubts, note all the highlights of the proposed solutions, and share performance expectations in negotiations, as well as current information about your company. To facilitate the recognition of a good provider, you can have the checklist below at hand. At a minimum, the contracted OMS system must: – Offer order control from various channels; – Allow order monitoring and create better routes for work execution; – Constantly update inventory levels; – Have an area that allows customers to track information about their orders online; – Provide order details to the team and warehouse managers; – Provide detailed shipping schedules so that orders arrive on time; – Offer a self-service channel to customers, to quickly make cancellations; – Assist with exchanges and returns. OMS System: Frequently Asked Questions Deagor WMS per ecommerce può aiutarti!